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Can't login to VST Transit

Posted: Sat Mar 28, 2020 10:08 pm
by jojojojojojonas
Hi,

I am trying to log in on my Cubase 10.5 VST Transit App. I'm 100% sure the password is correct and I changed my password to one without special characters. It says "Start Login" but nothing happens..

Any suggestions anyone?

EDIT: I tried a wrong password to test it and then there was a message "Unknown username or password. Check your name and password, or register first". When I use the correct passwort nothing happens...


Thanks
Jonas

Re: Can't login to VST Transit

Posted: Sun Mar 29, 2020 6:07 pm
by Spork
Hi,

which Transit version are you running? Click to Transit logo (lower right corner).

See you,
Michael.

Re: Can't login to VST Transit

Posted: Sun Mar 29, 2020 6:42 pm
by jojojojojojonas
Hi Michael, thanks for your answer, my Version is 1.5.22.56

Re: Can't login to VST Transit

Posted: Sun Mar 29, 2020 9:20 pm
by Spork
... question: Is your Cubase version registered at your MySteinberg account?

Re: Can't login to VST Transit

Posted: Mon Mar 30, 2020 2:19 am
by jojojojojojonas
Yes, Cubase is registered under "Software" and under "eLicenser" there is also this text: "Achtung: dieser USB-eLicenser enthält eine Lizenz, die die Nutzung von VST Transit ermöglicht. Das Löschen des USB-eLicensers aus dem Account sperrt den vollen Zugang zu einem eventuell vorhandenen VST Transit-Account."

Re: Can't login to VST Transit

Posted: Mon Mar 30, 2020 7:37 am
by Spork
... can you please contact me? m.spork (at) steinberg.de
Michael.

Re: Can't login to VST Transit

Posted: Tue Mar 31, 2020 8:57 pm
by Spork
.. please start VST Transit again. We've uploaded a new version : 1.5.24 - this will fix your problem.
/Michael.