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When will I see my upgrade? [was a glitch, so now CLOSED ]

Posted: Tue Feb 26, 2019 5:44 pm
by karel broekhuis
I bought the upgrade to Premium 12XL , logged out and in several times, deleted the app and reinstalled. Almost one hour later and I am still a Free User.
Is this normal? On my PC it took about five minutes before the program recognised the access code. On the iPad I expect it to update automatically.
Please help.
Thanks,
Karel

Re: When will I see my upgrade?

Posted: Tue Feb 26, 2019 7:03 pm
by musicullum
I assume you are referring to VST Transit? This forum (VST Cloud) has 2 departments, VST Transit and VST Connect. Pls post to VST Transit for questions related to VST Transit :-)
I can have a look if you let me know your Transit user name (not your mySteinberg name but the one in your Transit profile page).

Re: When will I see my upgrade?

Posted: Wed Feb 27, 2019 10:09 am
by karel broekhuis
Thank you very much for your quick reply. Indeed I referred to the iPad app VST Transit Go and I meant to place my question there. Meanwhile I found that the in-app purchase of a membership works fine, so all that was left to do was ask for a refund with Apple.