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Can't Unlock LE 3 Demo

Posted: Mon Mar 30, 2020 11:04 pm
by Drybonz
I am unable to unlock the LE3 demo with my UR22C hardware. I just purchased it a few days ago. When I open Cubasis LE3 and plug in the AI it does not seem to respond/recognize it, etc... nothing happens.

Re: Can't Unlock LE 3 Demo

Posted: Wed Apr 01, 2020 8:09 am
by LSlowak
Hi Drybonz,

Thank you for your message.

These are the steps to unlock Cubasis LE 3 from demo mode:

- Please launch Cubasis LE 3
- Connect a supported hardware device

After a short moment, a message should appear that Cubasis LE has successfully unlocked Cubasis LE from demo mode.

Please double check, that the UR22C device is properly connected to the iPad, as described in the user manual of the hardware device:

http://download.steinberg.net/downloads ... nglish.pdf

Hope that helps!

Best,
Lars

Re: Can't Unlock LE 3 Demo

Posted: Wed Apr 01, 2020 8:10 am
by LSlowak
Hi Drybonz,

Thank you for your message.

These are the steps to unlock Cubasis LE 3 from demo mode:

- Please launch Cubasis LE 3
- Connect a supported hardware device

After a short moment, a message should appear that Cubasis LE has successfully unlocked Cubasis LE from demo mode.

Please double check, that the UR22C device is properly connected to the iPad, as described in the iOS Device section of the user manual of the hardware device:

http://download.steinberg.net/downloads ... nglish.pdf

Hope that helps to resolve the problem.

Best,
Lars

Re: Can't Unlock LE 3 Demo

Posted: Wed Apr 01, 2020 2:34 pm
by Drybonz
Yes, it works on my iPad... not on the iPhone.

Re: Can't Unlock LE 3 Demo

Posted: Wed Apr 01, 2020 8:04 pm
by LSlowak
Drybonz wrote:
Wed Apr 01, 2020 2:34 pm
Yes, it works on my iPad... not on the iPhone.
When installing Cubasis 3 there appears a dialogue, asking you for the permission to use the microphone.
Please follow these steps, to check mic permission is granted:

- Go to the iPhone settings
- Choose Privacy, Microphone
- Make sure Cubasis LE 3 is enabled
- Once done, please give the unlock procedure another try

Does this help to solve the problem?

Best,
Lars

Re: Can't Unlock LE 3 Demo

Posted: Wed Apr 01, 2020 8:56 pm
by Drybonz
Yes... I gave the app permissions to the mic before posting here. Just double checked to make sure it was enabled. Still does not unlock the demo.

*edit* Ok, I just realized the audio interface is not being detected at all by the phone... even in other apps, like Garage Band. I'm using the USB C to lightning cable that was included with my phone... is it expecting a USB lightning adapter?

Re: Can't Unlock LE 3 Demo

Posted: Thu Apr 02, 2020 7:43 am
by LSlowak
Hi Drybonz,

Thanks for your message.

Please check the available UR22C manual to learn how to properly connect the UR22C to you device(s):
http://download.steinberg.net/downloads ... nglish.pdf

Hope that helps to solve the problem.

Thanks
Lars

Re: Can't Unlock LE 3 Demo

Posted: Thu Apr 02, 2020 3:40 pm
by Drybonz
The manual just says additional Apple devices "may be neccessary" to connect. Useless. But I will assume that it needs the lightning adapter.

Luckily, I'm still well within my window to return the audio interface, and maybe wait for Apple to catch up with the USB C technology.

Thanks.

Re: Can't Unlock LE 3 Demo

Posted: Fri Apr 03, 2020 1:21 pm
by LSlowak
Drybonz wrote:
Thu Apr 02, 2020 3:40 pm
The manual just says additional Apple devices "may be neccessary" to connect. Useless. But I will assume that it needs the lightning adapter.

Luckily, I'm still well within my window to return the audio interface, and maybe wait for Apple to catch up with the USB C technology.

Thanks.
Hi Drybonz,

Steinberg and Yamaha have tested the UR22C to be compatible with the iPad and able to unlock Cubasis LE from demo mode.
Do you use original Apple adapters and cables and do the settings match to the manual?

Best,
Lars

Re: Can't Unlock LE 3 Demo

Posted: Fri Apr 03, 2020 1:44 pm
by Drybonz
Yes, it is unlocked on my iPad. The phone was the one I was having problems with. As I said, it's the cable that came with the phone.

Re: Can't Unlock LE 3 Demo

Posted: Tue Apr 14, 2020 3:29 pm
by globus
I have the same problem! I can't activate the demo and my iPad does not seem to recognise the UR22c. I am using an official usbc to lightning cable from apple, which came with my iPhone 11 Pro max. help please... and no, there is no solution in your manual so please don't refer to that...

Re: Can't Unlock LE 3 Demo

Posted: Wed Apr 15, 2020 8:31 am
by LSlowak
globus wrote:
Tue Apr 14, 2020 3:29 pm
I have the same problem! I can't activate the demo and my iPad does not seem to recognise the UR22c. I am using an official usbc to lightning cable from apple, which came with my iPhone 11 Pro max. help please... and no, there is no solution in your manual so please don't refer to that...
Hi globus,

Thank you for your message.

This is the Cubasis forum.
if the problem persists, please state your question in the hardware forum, or get in touch with our support.

Stay healthy
& best wishes,
Lars

Re: Can't Unlock LE 3 Demo

Posted: Sat Aug 08, 2020 5:39 am
by rousep
I have the same problem - I’m attempting to connect a StudioLogic Numa Compact 2 (NC2) to Cubasis LE3 connected via the apple camera adapter USB to an iPad Pro with ios 13.4.1. Cubasis works ok and responds to midi to and from the NC2, but stays stuck in demo mode as it (apparently) doesn’t recognise the NC2 as a compatible hardware device, even though it is listed in the compatible list.
Can anyone help? I noticed a couple of private messages in response to earlier cries for help.

Re: Can't Unlock LE 3 Demo

Posted: Mon Aug 10, 2020 11:07 am
by LSlowak
rousep wrote:
Sat Aug 08, 2020 5:39 am
I have the same problem - I’m attempting to connect a StudioLogic Numa Compact 2 (NC2) to Cubasis LE3 connected via the apple camera adapter USB to an iPad Pro with ios 13.4.1. Cubasis works ok and responds to midi to and from the NC2, but stays stuck in demo mode as it (apparently) doesn’t recognise the NC2 as a compatible hardware device, even though it is listed in the compatible list.
Can anyone help? I noticed a couple of private messages in response to earlier cries for help.
Hi rousep,

These are the steps to unlock Cubasis LE from demo mode:

- Connect a supported hardware to the iPad
- Launch Cubasis LE
- Wait for the unlock confirmation

Best wishes,
Lars

Re: Can't Unlock LE 3 Demo

Posted: Tue Aug 11, 2020 2:30 am
by rousep
Hi Lars,
thanks for your reply,
I have carried out thse steps a number of times, with no success.
The StudioLogic Numa Compact 2 (NC2) is listed as a supported hardware device, and Cubasis LE3 is connected to the keyboard via the apple camera adapter USB to an iPad Pro with ios 13.4.1 and Cubasis can see the keyboard notes as they are pressed, but Cubasis LE3 stays in demo mode.
Any other suggestions?

pete

Re: Can't Unlock LE 3 Demo

Posted: Tue Aug 11, 2020 9:51 am
by LSlowak
rousep wrote:
Tue Aug 11, 2020 2:30 am
Hi Lars,
thanks for your reply,
I have carried out thse steps a number of times, with no success.
The StudioLogic Numa Compact 2 (NC2) is listed as a supported hardware device, and Cubasis LE3 is connected to the keyboard via the apple camera adapter USB to an iPad Pro with ios 13.4.1 and Cubasis can see the keyboard notes as they are pressed, but Cubasis LE3 stays in demo mode.
Any other suggestions?

pete
Hi Pete,

I've sent you a private message.
Hope that helps!

Best,
Lars