irig hd2 doesn’t unlock cubasis le on usb c ipad pro

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username01
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irig hd2 doesn’t unlock cubasis le on usb c ipad pro

Post by username01 »

Using the irig hd2 with the new ipad pro and apple’s usb to usb-c adapter doesn’t unlock cubasis le. If I start demo mode, audio works through the irig. Every other application that I have works with and recognizes the irig. Also, on an older ipad with the lightning connector, cubasis is unlocked. I tried starting demo mode and restore purchases but nothing happens.

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LSlowak
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Re: irig hd2 doesn’t unlock cubasis le on usb c ipad pro

Post by LSlowak »

Hi username01,

Thank you for your message.

We're sorry to hear that you have issues to unlock Cubasis LE with the iRigh HD2 over USB-C.
The issue sounds similar to a known Apple issue, which will be fixed in their upcoming iOS / iPad OS 13 release.

Please note that I've send you a private message, to have you supported in solving the issue before Apple's iOS / iPad OS 13 release.

Best wishes,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Heizraum
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Re: irig hd2 doesn’t unlock cubasis le on usb c ipad pro

Post by Heizraum »

Dear LSlowak,

I have exact the same problem. Can you you help me also?

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LSlowak
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Re: irig hd2 doesn’t unlock cubasis le on usb c ipad pro

Post by LSlowak »

Heizraum wrote:
Fri Sep 06, 2019 6:47 am
Dear LSlowak,

I have exact the same problem. Can you you help me also?
Hi Heizraum,

As mentioned above, Apple will be address the issue in their upcoming iOS / iPad OS 13 release.
Please note that I've sent you a private message.


Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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