[SOLVED] In app purchase on new I pad

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Stuhughes1
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Joined: Tue Feb 14, 2017 6:51 pm
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[SOLVED] In app purchase on new I pad

Post by Stuhughes1 »

Hi I am having a problem that my purchase of the upgrade on cubasis le will not restore on my new I pad Air 2. I don't have the connection for my Yamaha mixer to the new tab only for my focusrite I track solo which is not one of the registered interfaces to unlock the app but surely if I paid £29 it should work without it. Help please....

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LSlowak
Steinberg Employee
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Joined: Thu Aug 08, 2013 12:36 pm
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Re: In app purchase on new I pad

Post by LSlowak »

Hi Stuhughes1,

Thanks for your message.
I've sent you a private message to get in touch with me via email.

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Stuhughes1
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Posts: 11
Joined: Tue Feb 14, 2017 6:51 pm
Contact:

Re: In app purchase on new I pad

Post by Stuhughes1 »

Problem sorted straight away. Thank you Lars for going above and beyond to solve my problem. Absolutely superb customer service.

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LSlowak
Steinberg Employee
Posts: 3915
Joined: Thu Aug 08, 2013 12:36 pm
Contact:

Re: In app purchase on new I pad

Post by LSlowak »

Stuhughes1 wrote:Problem sorted straight away. Thank you Lars for going above and beyond to solve my problem. Absolutely superb customer service.
Thanks for the update, Stu.
Glad to hear you're up and running again.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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