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[SOLVED] In-App-Purchase Error

Posted: Tue Jan 10, 2017 8:24 am
by Chris_K
I recently upgraded to Cubasis from my LE version.
So in my opinion I purchased the product Cubasis with a special deal (those days I owned a ur22 interface).
Now it is impossible to restore my in-app-purchase without ERROR.

1. Steinberg should change the app "Cubasis LE" so that anybody can restore the in-app-purchases without any error (why is this not working?)
2. Steinberg should write clearly that all in-app-purchases are not available anymore without the hardware. They just write LE is not working without hardware but not the purchases.

Re: In-App-Purchase Error

Posted: Tue Jan 10, 2017 10:52 am
by LSlowak
Hi Chris_K,

Thanks for your message.

We've encountered an issue where restoring in-app purchases with a fresh installed Cubasis LE version can fail, if the app is not unlocked via a compatible hardware device. A fix is planned to be released with the next update.

Please note that I've posted you a private message, to support you with the case.


Best wishes,
Lars

Re: In-App-Purchase Error

Posted: Tue Jan 10, 2017 11:38 am
by Chris_K
Thanks for the great support! Everything worked out perfectly. Have a good one

Re: In-App-Purchase Error

Posted: Tue Jan 10, 2017 12:40 pm
by LSlowak
Chris_K wrote:Thanks for the great support! Everything worked out perfectly. Have a good one
Thanks for updating the topic.
Glad to hear you're up and running.

Best,
Lars