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Steinberg Product Activation FAQ

Posted: Mon Jun 29, 2015 3:50 pm
by Ed Doll
Hi all,
Depending on the program version available, there are different methods on how to register, activate and maybe even download it in the first place.
Please read the knowledge base article that provides an overview on the different code types like activation codes and download access codes, the registration process and eLicensers.
It also features a video link that explains the processes in detail.

Steinberg Product Activation FAQ knowledge base article

Re: Steinberg Product Activation FAQ

Posted: Thu Nov 28, 2019 6:54 pm
by Jaro1
Hi,
I think I made everything correctly but couldn't activate. Here is the error message that I am receiving when I run eLicenser Control:

Currently, there is no eLicenser connected to your computer which you can download your license to. Please connect an appropriate USB-eLicenser to your computer. In case you do not have any USB-eLicensers available and want to download the license to a so-called "Soft-eLicenser", please contact the software vendor of your product, to learn how to create a Soft-eLicenser on your computer system.

I obviously do not have USB-eLicenser as I bought the WaveLab LE without the USB-eLicenser. Do I need to buy USB-eLicensers separately to run the software?

Re: Steinberg Product Activation FAQ

Posted: Fri Nov 29, 2019 8:10 am
by Ed Doll
Hi! No, you don't have to buy a USB-eLicenser to work with WaveLab LE. Without any details on your system, which bundle you bought WaveLab LE with, the version of the eLicenser Control Center and whether the eLicenser Control Center is just empty, I won't be able to help much.

Re: Steinberg Product Activation FAQ

Posted: Tue Dec 03, 2019 7:44 pm
by Jaro1
Hi,
I bought Olympus LS-P4 recorder as a bundle with WaveLab LE 9. Yes, eLicenser Controls center is just empty. It is 6.11.10.2260.
Thanks for helping.

Re: Steinberg Product Activation FAQ

Posted: Wed Dec 04, 2019 7:03 am
by Ed Doll
Okay, and which operating system are you working on?

Re: Steinberg Product Activation FAQ

Posted: Sat Dec 07, 2019 8:56 am
by Jaro1
I am using MacOS Catalina, the latest.

Re: Steinberg Product Activation FAQ

Posted: Mon Dec 09, 2019 9:51 am
by Ed Doll
This article may help but keep in mind that WaveLab LE 9 is not officially compatible with macOS Catalina.

Re: Steinberg Product Activation FAQ

Posted: Wed Jan 29, 2020 9:07 pm
by mwvl11+
When do you expect to have WaveLab 9 compatible with macOS Catalina???

Re: Steinberg Product Activation FAQ

Posted: Thu Jan 30, 2020 4:37 pm
by Ed Doll
Not at all, older versions won't be made compatible officially anymore, sorry!

Re: Steinberg Product Activation FAQ

Posted: Thu Feb 13, 2020 9:51 am
by SelwoodScribe_1
I've just bought a Zoom H1N recorder and have been trying for two days to download the two pieces of Steinberg software that apparently come free with the device - Cubase LE & WaveLab LE - but have had zero success. I'm running Mac OS 14.4 (Mojave). Is this a compatibility issue as well? Have I just wasted three days?

Re: Steinberg Product Activation FAQ

Posted: Mon Feb 17, 2020 7:13 am
by Ed Doll
I am sorry that the download does not seem to work but what exactly does not work? Is the download interrupted? Mojave is just fine for the latest Cubase and WaveLab releases.

Re: Steinberg Product Activation FAQ

Posted: Sat Mar 07, 2020 2:54 am
by BrunoDSL
I've been trying to reactivate Wavelab LE 9.5 but apparently reactivating to a new install of Windows deleted my license. eLicenser tells me the license is deprecated and redownloading it using the Acess Code that came with my H1N ends up the same way. What gives? I had no issues reactivating it before.

Re: Steinberg Product Activation FAQ

Posted: Tue Mar 10, 2020 9:19 am
by Ed Doll
BrunoDSL, not sure how I can help here. In your MySteinberg account, there is a valid license listed and activated on the same day you posted here. Is this still an issue?
If so, please contact the support directly and provide details on the Soft-eLicenser that is listed in the eLicenser Control Center and the operating system you work on.

https://helpcenter.steinberg.de/hc/en-u ... ct-support

Re: Steinberg Product Activation FAQ

Posted: Sat Mar 21, 2020 6:32 pm
by dameng
I've just bought a Zoom H4N Pro recorder and with Cubase LE & WaveLab LE download codes.

My computer is WIN10, 64 BIT. Following guide to download WaveLab Le, ENTER the download code, then got an activation code. Installed, activated and working. Same time the Steinberg download assistant was installed too. From Steinberg download assistant I DOWNLOAD Cubase LE and installed. Than run it, it asked an activation code. I have a download code but have no activate code. How can I get one?
I have tried to download Cubase LE from the website but still no chance to enter the download code to get an activation code just like when I download WaveLab LE. I need you help. Thanks.

Re: Steinberg Product Activation FAQ

Posted: Tue Mar 31, 2020 11:55 pm
by kma
I have my Soft eLicense code and I have done the reactivation step. Regardless I'm unable to activate the product (H1 Zoom). I'm also unable to find my original product package purchased in 2011/2013. Due to my laptop breakage 2018 I managed to salvage previous installation folders and data but I don't have my activation code and for some reason I’m unable to run the software even though I have the old laptop harddrive. In brief I need a new activation/reactivation code to unlock/download the software.

I have made request on this two weeks ago with id #270015. I haven’t heard anything since. Am I really forced to buy completely new product to have the activation code… on the product which I have already bought.