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Can't login to MySteinberg

Posted: Mon Apr 27, 2015 11:41 am
by klivegee
I cannot log in to My Steinberg, it refuses user/password.
I have requested the email (many times for days) for a new password but nothing has arrived (have looked in spam).

I paid to upgrade LE to a full Elements 7, then found that the new download no longer installed on os x 10.7.5 and is missing from the website eLicencer, so I need to get my money returned from that, or transfer the licence to Elements 8.
I have subsequently bought a new Mac 3,1 that is happy with Elements 8 Trial, but only have 30 days to sort out the Licence.

So at the moment i am completely stuck, and want to register my new Elements 8 install!

thanks for any assistance.

Re: Can't login to MySteinberg

Posted: Thu May 07, 2015 4:28 pm
by Jeff Deno
Hello,

Sent you a PM.

Thank you

Re: Can't login to MySteinberg

Posted: Thu May 07, 2015 11:43 pm
by Greenwall
I´ve got the same problem. Cannot log in to my account. (and not able to request support).
Please help me here.
Thank you.

Re: Can't login to MySteinberg

Posted: Fri May 08, 2015 8:11 am
by Muziksculp
Hi,

Yes, I'm having the same issue here.

I can't log into my Steinberg Account, also requested new password, but no email has been received, also checked my spam mail, nothing there.

Maybe Steinberg is performing some maintenance, or something else to the MySteinberg system ? or ... ?

Any feedback on this would be appreciated.

Can other users test if they can log-in without issues into their MySteinberg Account, and report here.

Thanks,
Muziksculp

Re: Can't login to MySteinberg

Posted: Fri May 08, 2015 9:23 am
by Muziksculp
OK.

I just received an email form Steinberg with a new Password, so I'm able to login now.

I'm glad this is fixed, but I have no clue why I had this issue in the first place.

Cheers,
Muziksculp

Re: Can't login to MySteinberg

Posted: Fri May 08, 2015 11:54 am
by Greenwall
Requested new password on login page. Did not accept username on request, but e-mail worked.
Logged in again :-)

Re: Can't login to MySteinberg

Posted: Fri May 08, 2015 12:50 pm
by Woodcrest Studio
There's something going on over there. I don't know if it's an incompatibility with my version of Safari, but for whatever reason I have trouble logging in too. I guess it's time to update my browser.

Re: Can't login to MySteinberg

Posted: Fri May 08, 2015 3:44 pm
by Sonik
Woodcrest Studio wrote:There's something going on over there. I don't know if it's an incompatibility with my version of Safari, but for whatever reason I have trouble logging in too. I guess it's time to update my browser.

Some days ago I couldn't log in with Firefox, now it's ok..

Re: Can't login to MySteinberg

Posted: Fri May 08, 2015 4:38 pm
by Sonik
But anyway they don't respond to my support request / question... :cry:

Re: Can't login to MySteinberg

Posted: Mon May 11, 2015 12:31 am
by smartinuf
Happening with me as well, won't accept password which I have not changed. Am trying to register some new programs, very frustrating. Is this an ongoing problem?

Re: Can't login to MySteinberg

Posted: Mon May 11, 2015 12:23 pm
by Woodcrest Studio
once I updated Safari, everything seemed to work fine for me.

Re: Can't login to MySteinberg

Posted: Mon May 11, 2015 1:43 pm
by Paul Bryce
I had the same issue with the password.

Turns out they've changed the system to require 8 characters for MySteinberg now, whereas my old password ( that I've used for years ) was 6.

This Forum hasn't changed so I'm still using the old password here.

Re: Can't login to MySteinberg

Posted: Tue May 12, 2015 3:51 am
by smartinuf
Paul Bryce wrote:I had the same issue with the password.

Turns out they've changed the system to require 8 characters for MySteinberg now, whereas my old password ( that I've used for years ) was 6.

This Forum hasn't changed so I'm still using the old password here.
Yeah, figured it out as well, was reluctant to change original password but finally got in when I did.

Re: Can't login to MySteinberg

Posted: Sat May 16, 2015 10:55 am
by PoulVinther
Hi.
When I try to login to my account I got the message "wrong username or emailadress". When I ask for a new passvord it is sent to my old emailadress whitch is not working anymore. How can I change my emailadress without being able to login?

Re: Can't login to MySteinberg

Posted: Thu Jul 02, 2015 7:15 pm
by pablo1975
Hello I have a problem to login to with my trusty login and password. But I've changed my domain with email addres so I can't resent the password. what is going on?

Re: Can't login to MySteinberg

Posted: Thu Aug 06, 2015 1:37 am
by HarunCan
PoulVinther wrote:Hi.
When I try to login to my account I got the message "wrong username or emailadress". When I ask for a new passvord it is sent to my old emailadress whitch is not working anymore. How can I change my emailadress without being able to login?
Same problem here...
Please help me.

Re: Can't login to MySteinberg

Posted: Tue Sep 08, 2015 11:43 pm
by touristen
PoulVinther wrote:Hi.
When I try to login to my account I got the message "wrong username or emailadress". When I ask for a new passvord it is sent to my old emailadress whitch is not working anymore. How can I change my emailadress without being able to login?
Same problem here:/
I created new account, but when trying to register eLicenser that contains all my licenses, it gives me a message that it's registered to another user:/
Please help...

Re: Can't login to MySteinberg

Posted: Mon Dec 07, 2015 3:10 pm
by pc-eater
And for me the same!

Like Paul Bryce wrote:

Turns out they've changed the system to require 8 characters for MySteinberg now, whereas my old password ( that I've used for years ) was 6.

And:
This Forum hasn't changed so you can still use the old password here.

Thanks for the info Paul!

Re: Can't login to MySteinberg

Posted: Thu Dec 17, 2015 3:20 pm
by mcbrane
i have the same issue - no access to my steinberg account.
did not receive any password recovery email either.
My elicenser CC shows all my licences for Cubase 5.5, WL7, Arturia, Wavelab LE8. and even going through it (Registration / register all.....) my steinberg does not recognize my username nor email.

i am considering upgarding to Cubase 8.5 but without access to my account would that be possible?

i can upload my USB key number if required by moderator.
please help me out with this mess.

best, brane

Re: Can't login to MySteinberg

Posted: Sat Dec 19, 2015 2:28 pm
by vestan_pance
Same issue here - can't even reset my password as it says I have to activate my account first, but as I can't log into it, how can I activate it.....

Can't use the Contact Steinberg Support form because (guess what) it's only available via mySteinberg.

Re: Can't login to MySteinberg

Posted: Tue Apr 14, 2020 1:33 am
by cellicello
I get the same problem.

I can't login and I can't change my password as I got a message that my email address doesn't exist!

I used Safari and Firefox without success.

Re: Can't login to MySteinberg

Posted: Tue Apr 14, 2020 2:33 am
by -steve-
Please post to the forum relevant to the program you use. This 5 year old thread is not the right place.