RESOLVED: USA - still NOTHING?

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Rich
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Re: RESOLVED: USA - still NOTHING?

Post by Rich »

Devin D wrote:Yeah so I am quite displeased with asknet
I was assured by one of their reps on friday that my copy would ship Friday... Monday at the very latest

Now I call and they say it will ship out maybe at the end of this week

Can't say I am a fan of their service so far

It seems like they just want to get you off the phone as fast as possible
The lack of (real) information is just getting irritating
I calledd AskNet this morning also and was told all the boxes they had in stock had shipped and they were waiting for another shipment from Steinberg. When asked, the rep said he had no idea when the next shipment would arrive. If there is ever a "next time" for me, I think I'll have SB ship Cubase to me first and I'll pay them later... :?

-Rich

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Re: RESOLVED: USA - still NOTHING?

Post by Kotsamanidis »

Wait, no, the shipment notification I got was for another order. My C6 order is still pending... This is becoming a little ridiculous.
--Andreas

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Re: RESOLVED: USA - still NOTHING?

Post by Devin D »

what's awesome is that I specifically asked the rep on friday if my order would be shipped out from their first shipment -- he said it would, without a doubt ( "monday at the latest")

the "didn't anticipate the response" is such a cop out!

I guess this thread isn't "RESOLVED" in the slightest

Also good to know that the upcoming blizzard will only give asknet another heap of excuses...
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Re: RESOLVED: USA - still NOTHING?

Post by -steve- »

When I canceled my order I received the refund in under 24 hours. I dealt with the online support page.

I'm cool with using 5 for a while more... Too bad about the weirdly non-professional service. Yamaha is such a giant company... doesn't compute.
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Re: RESOLVED: USA - still NOTHING?

Post by zz0zz »

No news for me here in Nashville......ordered 01/19/2011 but at least my card was not charged.

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Re: RESOLVED: USA - still NOTHING?

Post by Kotsamanidis »

Does my order being "pending" mean that something is wrong with the transaction? Or is it because they have nothing to ship? I read that people here were charged early on and then had to wait for the shipping notification.
--Andreas

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Re: RESOLVED: USA - still NOTHING?

Post by curteye »

Aloha,
Still nothing here yet.
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FShkreli
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Re: USA - still NOTHING?

Post by FShkreli »

Stealth wrote:
Xaq wrote:got mine! that was quick. Get shipping notice this morning and i had it by 1030am.
FShkreli wrote:Got mine this morning, too! Guess I was right with the news!
I take it you guys live in Nor Cal?

I'm in So Cal and just checked UPS tracking which says my upgrade is currently in Sylmar...
I'm sorry man, I meant I received my tracking number. I live in NYC. And yes, I know I sounded a bit enthusiastic but hey...at this point even a tracking number will do.
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Stealth
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Re: USA - still NOTHING?

Post by Stealth »

FShkreli wrote:
Stealth wrote:
Xaq wrote:got mine! that was quick. Get shipping notice this morning and i had it by 1030am.
FShkreli wrote:Got mine this morning, too! Guess I was right with the news!
I take it you guys live in Nor Cal?

I'm in So Cal and just checked UPS tracking which says my upgrade is currently in Sylmar...
I'm sorry man, I meant I received my tracking number. I live in NYC. And yes, I know I sounded a bit enthusiastic but hey...at this point even a tracking number will do.
ahhh ok, trust me I understand your enthusiasm haha :D

Mine finally arrived today and I'm installing it now!
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Re: RESOLVED: USA - still NOTHING?

Post by Kotsamanidis »

I guess this topic is giving SB bad press so they moved it to the music lounge... The title IS a bit negative....

In any case:

Delivery status shipped ( 02/01/2011 )
--Andreas

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Re: RESOLVED: USA - still NOTHING?

Post by Devin D »

Yeah they buried this thread like Ryan Renolds in Iraq! (probably the only lighthearted "buried" joke i can make)


but on the brightside... after asknet told me that it would not ship till late this week / early next week... the dogs wakes me up wicked early this morning and bam! tracking number in the inbox...

now with the "blizzard of 2011" hitting us soon... i doubt they will make the date, but good to know it isn't lost at sea
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Re: RESOLVED: USA - still NOTHING?

Post by RokGeetar »

Kotsamanidis wrote:Delivery status shipped ( 02/01/2011 )
Is that 2nd January or 1st February? :twisted:
Rok
It's my birthday!

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Re: RESOLVED: USA - still NOTHING?

Post by hitwriter »

1/18 and nothing yet... anyone have the asknet number?

I'd like a little dose of that "we know nothing"
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Re: RESOLVED: USA - still NOTHING?

Post by Tones2 »

Nothing here yet. Too bad as it would give me something to do while stuck inside. Assuming the forecasts are correct, that is.
Tony

I still want to move frozen VSTi parts, even in the new forum!

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Re: USA - still NOTHING?

Post by twilightsong »

Guest wrote:
This idea that a simple fix would allow immediate download and upgrading of any given software is pure conjecture and not based in fact.
Totally false.

You speak with such "authority" yet hide behind "Guest" :roll:
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Re: USA - still NOTHING?

Post by twilightsong »

Guest wrote:
DaveDaveDave wrote:Compared to the other 6 companies that I mentioned?
That those other 6 companies have to hoodwink their "fanbase" into an online purchase because you can't turn back?

With Steinberg you get a no obligation 30 day trial, with the ability to upgrade it "online" but for existing products they need to be ordered.


There are HUNDREDS (thousands) of software vendors that provide downloadable trial versions with online option to then go ahead and purchase.
"There is no avant-garde; only some people a bit behind." -- Edgar Varese
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Re: USA - still NOTHING?

Post by twilightsong »

Guest wrote:DaveDave I hear what you are saying and I'm not apologizing for Steinberg competence or lack thereof, I am simply trying to point to the positives (and negatives) of the current situation and what may be entailed in order to change the current method.

What I think people tend to ignore is the fact that the software is tied to a physical "dongle" which means Steinberg can operate the distribution channels how they see fit.

Whether the mechanisms for distribution are seen as archaic is up to the interpretation of end user, and even Steinberg have acknowledged it can be improved.

How a system might be improved on is not really for forum participants to know but if I were to hazard a guess, I'd say that what you might have is generic boxes with codes and media (no manuals or dongles) and that depending on your current license, they'd either activate an upgrade or a new product.

In other words, when for example BlueRay media becomes more widely available, you can have content enough for two or more versions, in this case C5/C6 paradigm but the code would only activate what you have paid for which would require some sort of automation from the distribution end but of course this is all pure speculation.

Cheers
I am getting a bit tired of rebutting your posts, but Steinberg ITSELF has discussed openly in public an eventual option to download Cubase at time of purchase. Even their Online Shop has a "download" option on the purchase page, it's just currently greyed out until Steinberg makes the relatively simple decision to do it.

Autotune/Antares products use an ilOk and they provide online download at time of purchase. The dongle aspect is irrelevant.
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twilightsong
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Re: USA - still NOTHING?

Post by twilightsong »

crohde wrote:Dear users,

A big apologize here for the delay to all of you who are waiting.
I just got the confirmation from the sales department that our US online shop is shipping already since yesterday. Dealers will get the products soon.
Sorry, NOT forgivable. You made a big announcement at NAMM without having ANY product in position to ship as soon as orders came in? Totally incompetent, irresponsible, unethical, and plain stupid.

I am NOT your typical "complainer"... I've been a part of the cubase.net community since 1999 and not ONCE have I complained about bugs, or Cubase features, or unresolved problems with updates, or the general *quiz* poor Steinberg attitude and business aptitude -- until NOW

GET YOUR *ckingphu* ACT TOGETHER!!!
"There is no avant-garde; only some people a bit behind." -- Edgar Varese
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Re: USA - still NOTHING?

Post by twilightsong »

Logic101 wrote:
And I saw earlier in this thread someone mentioned "electronic delivery"... No Thanks!!! I like something tangible for my money. I don't want to have to pay a large sum of cash only to have to spend more time and money making back up copies and recording licensing information. Whenever opted with Box or Digital arrival of an order I always take the Box version... Even if it means I need to wait like I am now.
And that's 100% fine. Those of us agitating for electronic delivery only want the OPTION to do it. Making archival copies take, what, 3 minutes?
"There is no avant-garde; only some people a bit behind." -- Edgar Varese
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Re: RESOLVED: USA - still NOTHING?

Post by twilightsong »

The only tenable argument against online delivery is that it might hurt brick and mortar vendors, as well as other online vendors like Sweetwater. There's really no reason why the large online vendors like Sweetwater can't also provide a download option, or at least a link to the Steinberg store, in return for some "bird dog" compensation.

The most important business mantra of the last 30 years is "Adapt or die." (It used to be, "Buy low and sell high"). My family has been in the auto business since 1941 and there have been enormous changes over those years. The only way we survived was to adapt to those changes.
"There is no avant-garde; only some people a bit behind." -- Edgar Varese
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Re: RESOLVED: USA - still NOTHING?

Post by HowlingUlf »

twilightsong wrote:There's really no reason why the large online vendors like Sweetwater can't also provide a download option, or at least a link to the Steinberg store, in return for some "bird dog" compensation.
:idea:

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Re: RESOLVED: USA - still NOTHING?

Post by Tones2 »

Well I finally just got my shipping notification - shipped UPS ground. Just in time to battle through the 2 feet+ of snow we just got and still getting in Chicago. I might not see the package untiil Spring. :)
Tony

I still want to move frozen VSTi parts, even in the new forum!

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Re: RESOLVED: USA - still NOTHING?

Post by Kotsamanidis »

I'm all for a download option, it would make things convenient for some people(though you'd still be waiting on your dongle). Personally though, I prefer to have a box with a physical disc inside... and the no manual thing is a bit of a downer too. Back in the old days when you'd buy a big extensive software package you'd get a binder with a nicely printed manual inside that made you WANT to read it during extended bathroom breaks.
--Andreas

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Re: RESOLVED: USA - still NOTHING?

Post by Tones2 »

Eeeoooh - TMI. :o
Tony

I still want to move frozen VSTi parts, even in the new forum!

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Re: RESOLVED: USA - still NOTHING?

Post by twilightsong »

Many software companies require you to provide your own dongle... if Steinberg did this and adjusted the price accordingly, it wouldn't bother me. But the download option is mostly intended to serve current users -- us current users aren't going to be buying full or upgrade versions from physical stores or online vendors, except for direct from Steinberg. I don't know how much of Steiny's Cubase/Nuendo sales consist of current users (versus new buyers) but my guess it's actually the majority of potential buyers
"There is no avant-garde; only some people a bit behind." -- Edgar Varese
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