Steinberg Support Is Useless

I have posted two issues on the Cubase forum and lots of people looking but nobody replies , Steinberg should just support their products, they were happy to take my money then they expect other users to support their product, and the problem is I cant guarantee a reply to a post, or that the reply will be correct.
The old system was I wrote to Steinberg and got a Steinberg tech to reply, if you buy a car and have an issue you don’t go knocking door to door in the neighborhood to see if someone might know the answer, you take it back to the car dealer and their tech’s fix it.