AUDIO DISSAPEARS

John1289 · March 26, 2019, 4:26pm

LSlowak:

Dear all,

Thank you for your messages regarding the current issues, that can lead to an unreliable Cubasis state.

There are several possible reasons that can have a massive impact on the global performance and stability of projects, such as the iPad model in use, and the overall number and type of assigned 3rd party instruments and/or effects and more.

To avoid issues we recommend trying the following steps:

Keep an eye on the number of third party instruments and/or effects plug-ins used in a project

Make use of track freeze in decreasing CPU usage

Back up your projects regularly

Use the snapshot feature, to save the last state of your project

Reboot your iPad now and then, before starting new sessions

Make sure your iPad has sufficient free disk space

We will do our best to evaluate the issue in order to find feasible solutions. In this context, we are working on an improved file and plug-in handling system, that will further improve overall stability in the future. Please note that these changes require high development and quality assurance efforts. At this moment we’re unable to give you an estimate, when these changes can be made available.

To allow us further isolating these issues, please send us the projects that have led to these problems. Please upload your project(s) via Dropbox or similar and provide me with the download link via private message afterwards.

In case that your project seems to be lost, please launch Apple’s Files app, and go to the projects folder to give your lost project a search.

If you’re still unable to locate the project file in the Files app, previous versions of the project and/or the info about the project itself (number of tracks, number of AU plug-ins etc.) would be helpful also.

Thank you for your support!

Best wishes,
Lars

Hi there Lars thanks for the update.