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Never Connecting

Posted: Wed Oct 31, 2018 11:41 pm
by darkglove
So I bought iC Pro a couple of weeks back and it won't connect.

Been through multiple threads and ideas but nothing is resolving my issue.

Just updated my iPad to 12.1 and no change.

I've just wiresharked the coms between my pc and my iPad and they are talking to each other.

The iPad pulls down the PC name "Cubase @ STUDIOPC" but all communication from then on doesn't mean a lot to me just now.

So, they can see each other and port 45000 is open but it never connects (spinning wheel forever)

Any ideas?

Windows 10.0.17134 Build 17134
Cubase 9.5.30 Build 192 (64 bit)
ios 12.1

Re: Never Connecting

Posted: Mon Nov 05, 2018 10:14 am
by darkglove
Nothing?

Re: Never Connecting

Posted: Wed Nov 07, 2018 2:52 pm
by darkglove
OK, how do I get a refund then?

Re: Never Connecting

Posted: Wed Nov 07, 2018 4:24 pm
by LSlowak
Hi darkglove,

Please have a look at our available Cubase iC Pro troubleshooting article.

Hope that helps!

Best,
Lars

Re: Never Connecting

Posted: Sat Nov 10, 2018 3:39 pm
by darkglove
Thanks

I have already been through this and many other troubleshooting threads.

The iPad and my PC can see each other and the port is open but the connection hangs.

Re: Never Connecting

Posted: Mon Nov 12, 2018 10:38 pm
by darkglove
So how about that refund then?

Re: Never Connecting

Posted: Tue Nov 13, 2018 3:17 pm
by LSlowak
Hi darkglove,

I'm sorry to hear that you are unable to establish a connection between Cubase and Cubase iC Pro.

Please note that Apple fully handles the iOS app sales.
If the problem persists, please get in touch with Apple regarding a refund.

Please keep me updated about the progress.

Thanks,
Lars

Re: Never Connecting

Posted: Tue Nov 13, 2018 5:06 pm
by darkglove
Hi Lars,

No progress as I've not been able to get any support.

This doesn't seem to be a very complicated setup but it never connects.

I have even gone to the lengths of wiresharking the connection to see that they can and do communicate with each other.

What's the next step?