Padshop won't load

Hi Jan
I have a month-long support ticket for Padshop which I hope you can help with as tech-support tickets are taking even longer than 1 year ago:

Padshop crashes Cubase (6.5.5) when I try to open it. It used to be fine. Windows 10 with all up-to-fate drivers.
Can I re-install Padshop? Any tips welcome,

thanks joe