Problem with my Padshop Pro activation

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hotmitts
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Problem with my Padshop Pro activation

Post by hotmitts »

Hi

I have a full License for Padshop Pro. I have just been using it on a project. Suddenly the activation was unexpectedly nulled and the problem was apparently because there is a new version of the E-licenser software. So I installed the latest version of the E-licenser software but this didn't solve the issue.

I tried every option to re-sync and re-activate, but apparently I need a new serial number for the Soft E-Licenser (SeL).

I don't understand really ; I have a full License with no expiry date. I have updated the software, where do I get a new serial number for the SeL and why do I need one ? I can see I have a full License both on my E-Licenser, and on my Steinberg Product page. There is a re-activation option but I can't do this becaues I don't have a new number, which is why I'm doing the reactivation in the first place.

Running in circles here to no avail!
Any help appreciated.

David W
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Re: Problem with my Padshop Pro activation

Post by David W »

If your eLicenser was registered against your My Steinberg account, you can get a new activation code from the reactivate option on My Steinberg. Before doing that, though, I would run Maintenance in eLicenser - it might just sort it out.

If neither of those work, you'll need to contact Steinberg Support.

hotmitts
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Joined: Sun Mar 08, 2020 9:22 pm
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Re: Problem with my Padshop Pro activation

Post by hotmitts »

Thanks David W, the reactivation option didn't work exactly. I uninstalled, re-installed and run maintenance/ sync several times and that did sort it out eventually.
Don't have any other software that would de-activate itself like this did - be good if Steinberg changed that to be honest.
I'd rather have been making music to be honest than all that business.

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