Steinberg UR 242 has shut itself off

Hello and greetings Steinbergers

I had purchased this Steinberg interface in mid November (22nd) on amazon.ca after my Focusrite 6i6 had finally kicked the bucket after a couple years. Up until Today I have been using the 242 interface with no sign of trouble except this afternoon it had shut off completely after a funny squeaky sound came out of my monitor speakers, I tried unplugging and restarting it a few time and also restarted my computer, I even left it for a while to possibly cool and nothing seems to have changed, it will not turn back on again.

Is this a faulty unit? Can i send it for a replacement unit? How and where?

Thank you for your time

Seth

i have the same issue when my imput sound level is too high

Hi @Plasma1 ,

Not the same unit but maybe what’s described here may help: